Privacy Policy
1. Introduction
Welcome to SIMULORO. We respect your privacy and are committed to protecting the personal and organizational data you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our digital simulation and decision intelligence platform (the "Service").
2. Scope
This Policy applies to all users of the SIMULORO platform, including website visitors, registered users, and enterprise clients utilizing our simulation environments.
3. Information We Collect
3.1 Information Provided by Users
- Account Information: Name, work email address, company name, industry, and password.
- Project Data: Environment descriptions, scenario objectives, and data files uploaded (e.g., floor plans, CSV data) strictly for the purpose of executing simulations.
- Communication: Information you provide when requesting a project discussion, contacting support, or subscribing to our updates.
3.2 Automatically Collected Information
- Device and Usage Information: IP address, browser type, operating system, and interaction metrics (e.g., which simulation models are run most frequently).
- Simulation Telemetry: Anonymized performance metrics of the scenario engine to help us optimize compute resource allocation.
4. How We Use Information
We use the collected data to:
- Provide, maintain, and improve the SIMULORO platform.
- Process and execute your simulation scenarios and digital twin models.
- Manage your compute credit usage and billing.
- Send administrative notifications, security alerts, and support messages.
- Analyze platform usage to optimize our infrastructure and algorithms.
5. How We Share Information
We do not sell your personal or project data. We may share information under the following circumstances:
- Service Providers: We use trusted third-party cloud infrastructure and compute providers to execute simulations. These providers are bound by strict confidentiality agreements.
- Legal Compliance: If required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition.
6. Data Security
We implement enterprise-grade technical and organizational measures to secure your data, particularly uploaded proprietary environment data (CAD, BIM, GIS). However, no system is entirely impenetrable, and we cannot guarantee absolute security.
7. Data Retention
We retain account information for as long as your account is active. Project data and simulation results are retained according to your specific subscription plan and data retention settings. You may request deletion of your data at any time.
8. User Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact our support team.
9. Contact Information
If you have questions about this Privacy Policy or how we handle your data, please contact us at: